Lead Restoration Operations with Purpose - Become a Branch Manager at 911 Restoration Inc.!

Position Title: Branch Manager
Company Name: 911 Restoration Inc.
Salary: $60,000 - $90,000 per year, based on experience
Industry: Restoration Construction - Water / Fire / Mold Reconstruction
Location: Springdale, AR

Job Overview
911 Restoration Inc. is seeking a hands-on, strategic leader to manage the daily operations of our Springdale, AR branch. As Branch Manager, you will oversee a diverse team of restoration professionals and ensure exceptional service delivery across water, fire, and mold restoration projects. This role demands operational excellence, financial oversight, and a commitment to supporting both employees and the customers we serve during times of crisis. If you're a strong communicator with industry experience and a drive for leadership, we want to hear from you.

Who We Are
At 911 Restoration Inc., we believe in turning disaster into a 'Fresh Start.' We specialize in emergency restoration services including water damage, fire cleanup, mold remediation, and more. With compassion at our core and technical excellence at our foundation, we restore not just buildings-but lives. Our culture promotes collaboration, continuous learning, and impactful service to communities in need.

 

 

Key Responsibilities

• Lead and supervise restoration technicians, estimators, project managers, and admin staff.
• Oversee day-to-day branch operations including job scheduling, execution, and completion.
• Drive branch profitability through effective cost management and revenue generation.
• Monitor job progress and margins while ensuring compliance with company standards and IICRC protocols.
• Build and maintain strong relationships with customers, vendors, contractors, and insurance adjusters.
• Provide performance evaluations, training, and mentoring for all staff.
• Manage inventory, equipment, and fleet for optimal readiness.
• Respond to emergency calls when necessary (on-call flexibility required).
• Produce and report branch performance metrics (KPIs) to upper management.
• Lead localized marketing and business development initiatives to drive growth.

Qualifications

• Minimum 5 years of experience in restoration, construction, or emergency services.
• At least 2 years in a leadership or management role overseeing field teams.
• Strong knowledge of water, fire, and mold restoration processes and protocols.
• Familiarity with Xactimate and insurance claims processes is preferred.
• IICRC certifications (WRT, ASD, AMRT, etc.) highly desired.
• Business-minded with experience in staffing, budgeting, and job profitability.
• Excellent organizational and interpersonal communication skills.
• Valid driver's license and clean driving record.

Benefits

• Competitive base salary plus performance-based bonuses
• Medical, Dental, and Vision Insurance
• Auto reimbursement expense
• Paid Time Off and Paid Holidays
• Ongoing Training and Certification Support
• Opportunities for Advancement in a Growing Company
• Company Events (team outings, retreats, and celebrations)

Schedule

• Full-time, Monday to Friday
• On-call availability required for emergency service support

Work Location

• Springdale, AR
• Service area includes surrounding region-local travel required

Equal Employment Opportunity

911 Restoration Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.

Lead a Team That Restores Hope - Apply Now and Help Deliver Fresh Starts

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